Executive AI Capability Program for a UK Quick Service Restaurant Group

Sector
QSR / Hospitality

Market
United Kingdom

Format
Structured Executive Training Program

The Problem

A fast-growing UK QSR brand had deployed Microsoft 365 and Copilot across their leadership team — but the tools weren’t being used, and the team didn’t have the confidence or frameworks to change that.

What Mode AI Delivered

01

Executive AI Training Program

Delivered a structured multi-session AI capability program for the executive team.

02

Copilot Workflow Training

Provided practical training across Outlook, Word, Excel, PowerPoint, and Teams.

03

Prompt Frameworks

Introduced a repeatable goal-context-expectations-format prompting framework.

04

Reporting & Automation Workflows

Delivered workflows for AI-generated reporting and Power Automate daily reporting.

Our Approach

Mode AI delivered a structured executive training program designed to build confidence and practical AI capability across the leadership team. Sessions covered AI fundamentals, responsible use, prompt discipline, and practical Copilot workflows within Microsoft 365. Training focused on real operational tasks including inbox triage, follow-up management, operational reporting, and automated daily reporting workflows. Each session built on the last and became progressively more personalised to the team’s existing pain points and ways of working.

What Changed

Active AI Usage

The executive team moved from passive tool owners to active AI users.

Embedded Workflows

Repeatable prompt workflows became part of daily operations.

AI Fluency Across Leadership

AI capability extended across the broader leadership team, not just the tech-savvy few.